Patient Image Access

The Alpenglow Patient Results app and portal offer secure access to your images and reports anytime, anywhere. Available on smartphones and tablets via the App Store or Google Play, or through the web browser at

This is ideal if;

  • You suffer from a long-term medical condition and need your imaging history.
  • You are pregnant and would like to share your precious baby scans with family or friends.
  • You would like to share scans with other health professionals such as a physiotherapist or chiropractor.
  • You travel and need to access your scans anywhere, anytime.

If you require support please visit


When will I receive my SMS to access my results?

You will receive an SMS 7-10 days after your examination. This message will contain a link to activate your account.

What if I did not receive a SMS notification to activate my account?

If you have not received an SMS notification, there could be several reasons why it did not reach you. We kindly request that you confirm your mobile number with our support team to ensure it is correct. Once your number is verified, the SMS will be sent to you promptly. Alternatively, you may visit

Should I talk with my doctor before accessing my results?

While it’s great to be informed and prepared for your medical visit, the interpretation of imaging results requires specialised medical knowledge and expertise. Therefore, we highly recommend that you always consult with your doctor to fully understand your results, diagnosis, and treatment options.

When will my result be ready?

Your images and report will be available 7-10 days after your examination is complete.

How do I download the Alpenglow Patient Results app?

The app is available through the Apple App Store or Google Play, search for ‘Alpenglow Patient Results’.

How do I update my account details?

Your account details include your personal information recorded at the radiology clinic, or as provided by you during the registration process. You can update these details as required within the app or portal.

Can I share my results?

Yes – from your mobile device…

  1. Sign into your account
  2. Select the scan you wish to share
  3. Tap the ‘Share’ button. This will take you to the ‘Quick Share’ screen
  4. Specify the number of days you wish to share your scans for
  5. Tap the option to ‘Include report’, if required
  6. Click the ‘SUBMIT’ button
  7. On the next screen, your secure share URL will be displayed. Tap ‘Share’
  8. Select how you want to share the URL – for example SMS – and send
  9. Ask the recipient to visit the ‘quick-share’ site using the URL you sent them. They will need to know your date of birth to access the images

Yes, from your desktop …

  1. Sign into your account
  2. For the scan you wish to share, click the ‘Share’ button. This will take you to the ‘Quick Share’ screen
  3. Specify the number of days you wish to share your scans
  4. Tick the option to ‘Include report’ if required
  5. Click the ‘GENERATE’ button
  6. On the next screen, your quick share code and quick share link (URL) will be displayed. Click ‘COPY’ to copy the URL to your clipboard
  7. Paste the quick share link (URL) into an email and send to the correct recipient
  8. Ask the recipient to visit the ‘quick-share’ site using the URL you sent them. They will need to know your date of birth to access the images

I share my phone number with someone else, can I access multiple accounts through this phone?

Our system allows for one login per phone number. If multiple individuals share a phone number, all studies associated with that number can be accessed through one account. This means that, for instance, a parent and child sharing a phone number can view all images through a single login.

In the event that an individual no longer wishes to have their account linked to others, such as when a child grows up and obtains their own phone number, they will need to contact Zed to have the accounts unlinked. This can be done by visiting and requesting that the accounts be unlinked.

Who has access to my results?

Your referring practitioner or treating physicians are able to access your results. Your referring practitioner also has the ability to forward your results to other treating practitioners.

If you have a shared account, all people with linked accounts can access the images.

Will my referring doctor automatically receive my results?

Your imaging report will be promptly sent to the referring doctor once it is authorised by the radiologist.

How much storage will the images use?

No additional storage is required to view the reports and images. Viewing your report and images, is similar to viewing a standard web page.

What web browser is best to use?

Our web portal will work well with most of the latest web browsers. Popular choices are Firefox and Chrome. If you are experiencing problems, please use Firefox or Chrome until you have upgraded your operating system.

Can I save my images?

To save your images, simply log in to the SER Patient Results web portal and click on the “Export” option from the ellipsis menu. From there, you can select the format you prefer, whether it’s JPEG, DICOM, or even a video.

Can I print my images?

At this time, we do not offer a “Print” feature on our app. However, you can easily save your images as a JPEG file and print them as needed.

What format are the images in?

Images are delivered in JPEG format for fast and easy viewing. Diagnostic quality images are available for your referring practitioner.

How do I manage notifications?

Email Notifications
You can choose to receive notifications to your email address.

Mobile App Notifications
You can choose to enable notifications when new images and reports have been made available in your account.

When you view your images, you can choose between simple or advanced viewer. The images are the same in both, but the advanced viewer includes tools that may be of interest to medical specialists.

If you shared your results, either as quick shares or DICOM exports. When you manage these, you will see a list of active shares, with the option to revoke.